FREQUENTLY ASKED JEWELRY CLEANING QUESTIONS

Gem Glow is sold exclusively in select Walmart stores throughout the United States and Puerto Rico. To find Gem Glow in a store near you visit our store locator tool. (link to page) If you’re shopping online visit Walmart.com to purchase Gem Glow jewelry cleaner.

We recommend using the jewelry cleaner within 12 months of opening the jar. Similar to products like sunscreen or eye creams, the formulas may become less effective over time. The color or smell may change, but it will not damage jewelry, only lose efficacy over time.

Gem Gem jewelry cleaner jars are designed to fit larger pieces of jewelry such as bangles or bracelets. To safely use the cleaners, set the jar on a surface such as a countertop or table before opening the cap to avoid liquid spilling.

Gem Glow jewelry cleaners remove grime, oils, and dirt from jewelry, leaving it sparkling and shining. Our jewelry cleaning formulas are not disinfectants and does not claim to kill germs, bacteria, or viruses. The CDC website notes that cleaning does not kill germs, but by removing them, it lowers their numbers and reduces the risk of spreading infection. We recommend visiting CDC.gov for further information and recommendations regarding cleaning and disinfecting of items.

Jewelry cleaning is a two step process. First, clean with any jewelry cleaner to remove grime and oils. Second, polish with a Gold & Silver Polishing Cloth to remove tarnish and polish to a finishing shine. These two steps are not exclusive and can be done independently of each other if not desired.

Glister Inc (Gem Glow) offers no express warranty against damage incurred during the use of our products. Gem Glow products may not be suitable or safe for cleaning ALL ITEMS OF JEWELRY. They are not designed or intended to clean certain materials (Please reference product packaging for approved materials). Glister Inc assumes no liability for damage incurred during the use of our products.

If your jewelry has loose prongs or settings, cracked gemstones, metal plating is wearing off, or other damage, do not clean your jewelry with Gem Glow. Take your jewelry directly to a professional jeweler for an inspection and professional cleaning. Glister Inc assumes no liability for damage incurred during the use of our products. Users assume any and all risk when using Gem Glow products. Please consult a jewelry professional before using Gem Glow products to clean your jewelry. Use only as directed.

If you’re not satisfied with your purchase you can return it to the Walmart store you purchased it from. We are not able to directly send you a refund or any kind of monetary compensation.